clipper card balance refund clipper card balance refund

0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. 0 0 10.146 10.364 re endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Then you wouldn't have to bother about a refund. Your session is about to expire due to inactivity. Opens in new window. This is the version of our website addressed to speakers of English in the United States. Clipper says it does not take funds away, even if. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. If you ever lose your card, well replace it and restore your value for a $3 fee. If your card is registered, contact us so we can block your card from further use. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. EMC H*2T0T3415Rf& 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream Be sure to review the paper ticket fare chart at the station. No. USF does not issue refunds for a lost commuter subsidy. o Discover . People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Donations of tickets with unused value of less than $1 can be made to local non-profits. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream As others have said, you can get it on the Clipper phone app for free. Learn more about our privacy policy. No service to Chase Center atthis time,stay tuned for updates. EMC So take your balance down to $1.50. E\i\\ For faster replacement, you also can pick up your replacement card at an in-person service location. 0 0 10.146 10.364 re 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Refund will be given as Returns shipping; 14 days: Money Back: . Clipper's on your phone! I'd calculate your estimated usage and only put that amount on the card. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. 0 0 10.1455 10.364 re EMC EMC o American Express /Tx BMC Otherwise, you will be logged out automatically. Someone else may be able to use it. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If a Clipper card is not used for six months, it can be deactivated. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Roadshow. I havent needed to use it in that time. If you forget to tag on and/or off, you will be subject to citation. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. You can also log in to your regular Clipper account to see your balance and download a transaction history. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. We cannot give refunds for partially used passes or tickets. EMC Get it back from them when you plan your next trip to San Francisco. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Phone. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. 0 0 10.1455 10.364 re /Tx BMC Key Clipper information translated to Chinese. No they don't keep cash at the stations. /Tx BMC Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. /Tx BMC Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. f Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. E\\y\F@B.THH!*o* Will the toll lanes reduce traffic jams? 0.749023 g Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. (Some limitations may apply.) Any suggestions, or is this another way for a government-backed agency to abscond with my money? The Go Pass is also available to graduate students until December 31,2022*. f Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Key Clipper information translated to Chinese. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Only registered Clipper cards, are available for refunds. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. I only pray theyre still there. No service to Chase Center atthis time,stay tuned for updates. f EMC What a scam! I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. 0 0 10.146 10.364 re EMC endstream endobj 185 0 obj <. EMC Due to observed delivery issues this is a less secure option. Station Agents can also provide pre-addressed envelopes to Treasury. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Many of the cards have about $50 on them, but a couple have about $200. Skip top navigation. Subject . We recommend that you do. Unfortunately, the Clipper Card doesn't allow that. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. EMC 0 6 I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Key Clipper information translated to Spanish. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. You wrote about Clipper freezing accounts. No. Does this mean my card is worthless and I might as well toss it? `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. You must tag your card again when you get off the train. Stanford, California 94305. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. BARTs Treasury Department will then process the refund. Here's what you need to know. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. $16.99 10% off. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream Options to Oakland Airport from Union Square. New to Clipper? Yes, you can manage your account using the Clipper app and in your mobile wallet. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream Can I have more than one card in my Clipper account? endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Otherwise, you will be logged out automatically. Its also required if you want to set up automatic reloading. There is a $5 fee for this service. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Your session is about to expire due to inactivity. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream REFUNDS. -=9&_j?N3?vjUaFXpJ| endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream EMC All Access Digital offer for just 99 cents! 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And Metro card. E\\y\F@B.DHR!"g/ We contacted Clipper and were instructed to write letters to get the refund on two cards. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Where to Use On 24 transit services and more. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. My spouse, relative, or close friend needs help managing their registered Clipper card. Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. https://www.clippercard.com/ClipperWeb/pay-with-phone. For more information, please refer to our pre-tax payroll deduction web page. Your session is about to expire due to inactivity. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. This is one option for using up the funds on a paper ticket you own. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Metropolitan Transportation Commission . Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). There is a 50 cent surcharge per trip for paper tickets. 0.749023 g E\i\\ https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Is there a way to purchase the card without paying the fee? Hope this doesn't break the bank for you. Learn More Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Add only that total amount to your card. How can I cancel my card and get a refund? When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. At your request, we can mail you a new card with your balance restored, typically within 2 business days. E\\y\F@B.DHR!"g/ Key Clipper information translated to Chinese. walk from 12th St. BART to Jack London square? The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. /Tx BMC In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. 2020, Metropolitan Transportation Commission. I no longer need to use Clipper. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Tickets submitted for refund must have been purchased by cash or debit card. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. endstream endobj startxref 0 %%EOF 332 0 obj <>stream Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. EMC /Tx BMC Should I stay at a hotel near the airport? To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Only registered Clipper cards are eligible for refunds. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. Enter and space open menus and escape closes them as well. Directions to Zide needed from Union Square. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. How would you improve Clipper? Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. You can add value, see what's on your card, and see recent transactions. Learn more about Clipper on your phone. Prior to that he was an assistant sports editor at the paper from 1984-1987. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. 0 0 10.1455 10.364 re Choose to stay logged in or to log out. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. The other option is a refund. The refundmay take 4-6 weeks to process. I have a whole collection of stored value transit cards from many places! Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. Refunds are subject to the fees in Section 10. Latest Clipper News Never miss Clipper news! If you purchased your Clipper card from a retail location, confirm that the provider activated the card. EMC OK to stay in Oakland for visit to San Francisco? /Tx BMC endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper saves money. more. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. EMC Refunds are subject to the fees in Section 10. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. Please contact Clipper Customer Service at 877.878.8883 to request a . IMPORTANT: Clipper cards will hold funds for . What should I do if my card is lost or stolen? Cash value is NOT required and should NOT be deducted when you use an active Go Pass. There is a $5 fee for this service. /Tx BMC If you cannot tag your card successfully, try on another device. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream Less than a cup of coffee. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Pay With Key Clipper information translated to Spanish. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. If a Clipper card is not used for six months, it can be deactivated. Yes, you can manage your account using the Clipper app and in your mobile wallet. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is committed to protecting your privacy. My spouse, relative, or close friend needs help managing their registered Clipper card. A: No. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Log in to your profile to sign up for occasional updates. Clipper is committed to protecting your privacy. Registration is easy, and its free. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. BART will refund tickets with a remaining value greater than $1.00. f /Tx BMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Registering your card protects your card balance and allows you to set up an online account. The check may take 4-6 weeks. Visit the Go Pass eligibility page for more information. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Pay With I no longer need to use Clipper. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. /Tx BMC endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream (For example in NYC one can buy MetroCard at the airport without a fee.) Phone. But nobody did. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. 7) d"W0%Q T Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. How can I manage the account on their behalf? Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. It is recommended that items of value be insured when selecting this option. safe parking at hotels near Oakland Airport?? Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Your Clipper card will not be returned to you. /Tx BMC I dont think you can get back the basic Suica fee either. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Visit our VTA Smart Pass page for more information. But alas, no longer on bART as they now wont let you exit like they used to. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. You can add value, see what's on your card, and see recent transactions. Clipper is the all-in-one transit card for the Bay Area. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. 0.749023 g For faster replacement, you also can pick up your replacement card at an in-person service location. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream What should I do if my card is lost or stolen? Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. BART will refundpaper ticketswith a remaining value greater than $1.00. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. H*2T0T3415Rf& Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream If you don't want to deal with that, just pay the $3 to get the card. There is no replacement fee for lost or stolen Go Passes. The old website used to show added values, ready to be activated, but no longer does. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. However, money added since then does not show on the account, as weve not used the cards. If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). /Tx BMC I would love to consolidate all the cards into one card. HD 0UR K(EP%xg:#6(=VU-zTqwn?p For more information, call the BART Treasury at (510) 464-6841. Email clipper@bayareametro.gov. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC f Clipper App. They are. Each Smart Pass user only gets one replacement per calendar year. EMC Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. /Tx BMC While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Tab will move on to the next part of the site rather than go through menu items. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Refunds are subject to the fees in Section 10. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Can I have more than one card in my Clipper account? Need to Order a Clippercard? E\\y\F@B.THH!*o* Pay it forward. EMC