How do I arrange to carry extra or overweight baggage? When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. How do I claim missing Avios or Tier Points on flights or other purchases? Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. This point is immediately before Security. Contact the airport you were in or flying to when you lost your property. / expiry date / FAQs. If you are a small or medium-sized business and would like to earn your company points when your employees travel. Seat allocation will depend on how you present yourself. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. How do I review and update my personal information? Note: there is no dedicated bag drop desk for staff passengers. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. Original review: Nov. 9, 2022. Flybe once provided more than half of UK domestic flights outside London. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. Please contact your preferred travel agent for bookings of 10 or more people travelling together. A free inside look at company reviews and salaries posted anonymously by employees. There will be no staff travel office in Terminal 3. Email: pass-issue.1.unit@ba.com Telephone: 0344 493 0787 option 2 (calls charged at local rate) Daily: 08:00-20:00 Enquire about changes to an existing flight booking Telephone: Check if you're able to change your booking online. You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. This button does not work with screen readers. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. It is essential to check that information, because that is the allowance which will apply, regardless of what may be on your ticket. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. IT Department. One laptop bag OR one briefcase OR one handbag. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. Performance & security by Cloudflare. Refreshed every minute. The kiosk will tell you what to do next, so please read the screen carefully. AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. We want you to know you can trust us to respect your privacy and keep your personal information safe. Please ensure that your attire is appropriate for the cabin of eligibility. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. Contacting British Airways - by phone or otherwise. Please refer to the FAQ on my.baplc.com for further information. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? Clear All. The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. Answer Id 1957 Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com. Please note that this form is not intended to submit staff travel related questions as these cannot be answered. Address: www.rsaba.com, Solo Club If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. Collecting your car Loads become available 72hrs before the departure of the flight. . Join Hotline Today Get year round access to discounted shopping, offers and scheduled flights with BA Clubs. Use this form to log in to your account or to create an account for the British Airways executive club. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. The airline was launched in 1979 as Jersey European Airways following the merger of Intra Airways and Express . Calls cost 2,50p per minute plus your phone companys Access Charge. It is not possible to pre-book special meals for rebate passengers. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. Your booking reference consists of a combination of 6 letters and numbers e.g. All airports with self-service check-in kiosks. AB2CD3. You'll see the most relevant contact details for you if you are logged in to ba.com. The majority of our calls are managed by British contact centres. What ways can I check in? You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. Heathrow. Filter. How can I stop them expiring? As a British Airways customer, Manage My Booking is a self-service online initiative designed to assist you by: Giving you reassurance about your booking by being able to view booking details 24 hours a day at any time up to when you travel for each flight. This will give you your flight status. No credit card required. If you have an item which exceeds that weight, you must re-pack into separate bags. As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. Click to reveal Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). Earn miles Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. When should I check in? Write to us. Were keen to get to the bottom of your issues whatever they might be. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. Please do not ask any BA staff for an upgrade. The airport pair on your coupon must match the flight on which you wish to travel. 19,209 talking about this. Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. At British Airways weve always taken data protection very seriously. This website is using a security service to protect itself from online attacks. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. If you need to cancel your booking, please log into Manage My Booking to see the options available to you. 09042890159 Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com. Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. The British Airways management team includes Sean Doyle (CEO British Airways), Rebecca Napier (Executive Director Board of Directors), and Sohail Ali (GCC Steering Committee Member) . Get contact details including emails and phone numbers All other airports: If there is a desk signposted for standby travel, go to that desk. British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. Contact information for British Airways (BA) Staff travel with its free or geographic phone number. By using ba.com you agree to the use of cookies. For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Updated 22/09/2020 10.07 AM (BST). BA has a dress code which is applied to rebate passengers. Making staff travel easy and stress-free, like it should be! Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. Through check-in Through check-in is not available to standby passengers. Had a great experience and want to thank someone for it? 2 . Welcome to our official Facebook page. Passengers without bags should proceed to security. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association Try Social Media "DM via Twitter." There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Please include your flight details or booking reference if you have an existing booking. If you do not have the authorization, you will not be able to travel on BA to the USA. Website: www.ba.com/heritage For the most relevant contact details, log in to your Executive Club account. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. (BA Heritage Centre / Museum, at Waterside) USA: (Secure Flight data item added 18AUG10). If you need further details about refunds, please click here. From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. Telephone: +233 (302) 214 970. Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. Please contact your travel agent directly to discuss your booking. Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. If you are sure your e-ticket is correct, and are still having problems, please advise your staff travel office. Fly the World (Staff Travel). The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. You should then proceed to a bag drop desk. If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. AB2CD3. {{ userNotificationState.getAlertCount('bell') }}. Your booking reference consists of a combination of 6 letters and numbers e.g. You can also visit the offices located in different parts of our country. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. Use of a safety seat for an infant is not permitted on board for rebate passengers. Refreshed every minute. We'll make sure your comments reach the right person. Eliminating the need for you to check your booking details and request booking services . If offered, we ask that you politely decline. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. Search job titles. Full-time, Part-time . If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? Cloudflare Ray ID: 7a2c63981fec32af Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. Get Contact Info for All Departments. Daily, 7am - 11pm: Eastern Standard Time (EST). British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. You must check the screen in the office for further information. Your booking reference consists of a combination of 6 letters and numbers e.g. Published Oct 14, 2021. Smart national dress or company uniform is acceptable in all cabins. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. Email: Liaison.1.council@ba.com Screen Reader users press Enter to select a Filter by product. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). If you have any problems using the site, please check that your e-ticket has been correctly issued. You should return to the area to check the screens for acceptance. Excesses may apply. At British Airways, we take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. When you fly on British Airways, you can earn and redeem AAdvantage miles, plus, enjoy the benefits of your AAdvantage status. Tell us about something using our online forms. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . BA had begun to bring people back ahead of the. This information has been found through the company's General Terms & Conditions documentation or. All flight and holiday reservation queries are dealt with by BA. Enter employee name to find & verify emails, phones, social links, etc. Please note this number is only available when calling within the UK. Flying on a stand-by ticket can be challenging. By using ba.com you agree to the use of cookies. Screen Reader users press Enter to select a Filter by category. Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. Tel: 020 8562 5777 How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. This site is protected by reCAPTCHA and the Google. 2011 BA Clubs Regus 450 Bath Road, Longford. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. : To change a booking/action a refund please fax us where a colleague will be happy to help. Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council Customer Service Resources Customer Relations postal address free lookups / month. Refund requests may be subject to a servicing fee. To make a new complaint or claim or follow up on an existing case, see our complaints and claims page. When do my Avios expire? Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. If you are calling from outside the UK the telephone number is +44 (0)161447 5665. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. Their contact details are at the end of our. Greater London UB7 0EB |. Have you already booked? Looking for a particular British Airways employee's phone or email? The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. Fax: +233 (302) 823 233. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. This will give you your flight status. We're sorry your travel experience with us didn't meet your expectations. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 The majority of our calls are managed by British contact centres. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. 01, 02 and 03 numbers are included in allowances else geographic rate. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. We have gathered invaluable insider information and tips to help you to get on board. Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate.