I had the same thing happen to me and I couldn't see tracking when the item was re-shipped, it just got delivered about 2 weeks later. Hello!! Arah Cafe,P.O. If not, you can open a counter case. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? Thanks for reading Here is my theory. Learn More. Right now most retailers that sell goods have been the hardest hit by inflation as well as lack of consumer confidence. Darn. Wrong items sent. How long is a Poshmark bid good for? Theres no harm in having a case opened against you or accepting a return. This scam usually targets sellers with high-end or designer closets. Shop Home's home styles Green Cream Size OS Bath at a discounted price at Poshmark. ; Select My Addresses. You . Showcase all angles of your garment. On the listing page, select Share. I asked her again Thursday and once again no reply. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. Select the order with status Case in review. They are even lower at their discount stores. Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. If the item is just not your style or does not fit you, we unfortunately cannot accept a return. @Redbull1985 my closet. Submit these if you think it will help your case. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. I once had a buyer open a case stating that the jeans were missing a rivet. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. People have different ideas about the condition and wearability of second-hand clothing. The dress is big on the breast but the size zipper does not close correctly. The majority of Poshmark sellers ship their orders within a few days of purchase. I am so sorry. I purchased not on poshmark but bonanza . New comments cannot be posted and votes cannot be cast. I find that most buyers want the very lowest cheapest item they nickel and dime to the bottom ,we are only making minimum money. I wish you put it back to the way it was I hardly saw anything in the shipping is high. Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. I should have looked prior to responding and added that stock photo to my comments. I must've gotten a little confused in the process and sent a size Large instead of the XL. Likewise, if an order has still not shipped after 7 days from the time it was purchased, the buyer has the option to cancel the order on the 8th day. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! The item was listed as the wrong size, color, price, etc. I have a fairly small closet and am just starting out. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. SAME HERE. Select Problems/Order Inquiry. Buyers like to know youre sincere. They are trying to get the new users sucked in by giving them the sales. 3. I believe it is three days after tracking says item has reached you?? in the bottom right-hand corner, or on the web, select Help > select Invite Poshmark Support > select Yes to confirm. The listing will automatically open and your cursor will be dropped into a comment box. You can list items using the 'sell' tab at the bottom of the app, and it will take you to the listing page. The seller of that item ships the order out. I'm Arlene. Press question mark to learn the rest of the keyboard shortcuts. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. I am very nervous, I've worked very hard on closet :(, New comments cannot be posted and votes cannot be cast. No not at all, the candle is sitting on my dining room table Lol. They advertise only for new sellers. However, a buyer cannot request a return because the item didnt fit or they changed their mind. But with it not refreshing, its very difficult. Seller waits forever to ship, when the package finally arrives its a dress. and I am in Illinois. Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. Some of the add-ons on this site are powered by. Seller changed his or her . J said: I believe it has happened to me on a few occasions. If you check out Macys, Belk, Nordstrom etc. When this feature first came out, a lot of people felt it was pushy. Grab your copy below! Does it expire at some point? Utilizing Poshmarks video feature is another great way to prove the condition of your item. The item is different than the stock photo used. The seller receives a completely different item. I am unable to use Twitter an Instagram it says whoops not working. Seller sent wrong item Hi. Tagged: Poshmark, thrifting & reselling 3. Otherwise, all sales are final. A disturbing experience made me question whether this wildly popular shopping website is really safe. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. Technician's Assistant: . Case: The item is a different color from the pictures. Posh makes you return EVERYTHING in a bundle sale. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. My sales were good, not great when I first started around April 3rd. Make marketing sense to me since the top sellers are the the ones who have been loyal and consistent with posh and making posh Money. Sent the wrong item. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. I would like to return an item purchased on Poshmark please help with this proce. I put one comment on the listing asking if they intend to ship around day 5-6 and if no response, I just cancel as soon as Posh lets me. I received the wrong item from a Poshmark seller thewhitedaisy. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. Your shipping costs are reduced to $4.99 when you do this. You can offer discounts to people who like your items. That makes no sense. There are too many unethical buyers, trolls and Poshmark scams. Disclosure: This post contains affiliate links. A group for anything and everything related to Poshmark! Just annoyed about this situation . You bear all risks associated with any such transactions. If the seller sent the wrong item, poshmark can send them both a label. Hair on item. Ive emailed them asking and their only response is well check in on it. If the case is approved, the whole bundle must be returned. The seller pulled up a retail site listing indicating that the item was imported. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. Should You Include a Thank-You Note in Every Poshmark Package? Sellers have more time here than buyers, and there are many reasons why they might cancel a sale. The seller puts whatever they want in the package. 6 Ways to Grow Your Poshmark Reselling Income Faster. This Templates item is sold by FlourishTogetherShop. Of course they denied my return request. Having a case opened on Poshmark is essentially a buyer requesting to return an item. That said, I hope your item gets shipped to you and that you get a refund as well :). . Let me figure out how to fix this. If youre not actually in the wrong, try to avoid apologizing. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! Has this happened to anyone else before? She order wrong item we. The buyer and the seller do not pay. In fact, having a case opened is unavoidable when youre a high-volume seller. r/poshmark Join 6 days ago I received my 1099k. Once you state that you accept the return, Poshmark will provide the buyer a return shipping label. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. 3. You in? . Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. Sometimes sellers (including me) make mistakes. In all of the cases Ive had opened against me, only four have resulted in a return. SHOPPERS BEWARE: I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). I received the wrong item from a seller in the mail yesterday. They said I didn't respond, but I did, with narrative and photos . . Posh Parties are real-time virtual shopping events where users can meet up in the Poshmark app to shop, share, and sell listings. ; Select Done. I love the new search field !! It is incorrect by $35000. I hope to get this one! Shop jessie_sousa's closet or find the perfect look from millions of stylists. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. I was not sent a return label. 286. There are three ways you can message on Poshmark. I wouldn't expect her to be super prompt, but seeing that you shipped her the dress she bought I would expect the same courtesy from her. You are using an out of date browser. List Your Items. Ive only received them lol. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so. Response: The item was listed as the size on the dress. Something went wrong." I've contacted Poshmark support, but I have not heard from them. Or is it just dropping it into the blue mail boxes they have? Annoying the amount of items you go through that have been posted for YEARS! Instead of lashing out like a raving lunatic, kill em with kindness. Hello Poshmarkers! 2,465 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. The buyer suspects the item is counterfeit. Poshmark is a popular website for selling lightly used clothes. You purchase an item on Poshmark. Where can I find out whats going on? This means that I may receive compensation when you click on a product link or purchase an item linked on this site.