3. October 6 I still didn't get my retainer back. All rights reserved. I sent Briana of Regus an email about how the procedure was going this week. I signed a lease agreement with Regus for an office space For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We will then confirm your payment date and amount. They would not remove the items that I didn't want. Stay away!! I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Regus May Let You Out of Your Contract If You Have Miss Its a healthier, greener, flexible, and more cost-effective way to do business. but when u need support / CS to talk and solve ur problems its literally non existant. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Avoid at all costs. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Customer service is simply poor. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Professional rooms for your next training session, interview, or pitch, wherever you need it. We will then confirm your retainer refund date and amount in return. Ts and Cs apply. I would like to help you further in this matter but haven't been able to identify your account. After being in my new office they are increasing rent by 8.7%. Get Regus reviews, rating, hours, phone number, directions and more. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. October 23 evening Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. DO NOT give them your payment info, DO NOT sign with them. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. It goes against our guidelines to offer incentives for reviews. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot www.myregus.com) and go to the End Agreement section. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. *T&Cs apply. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Contact the organizer to request a refund. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. They signed me up for things that I didn't ask for - didn't realize it in the fine print. I could talk with Myesha. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Here are 8 tips for writing great reviews. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. I sent an email to Briana and asked how my process going on? PDF REGUS Business Centre Service Agreement - SEC.gov Such companies should not exist. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Eventbrite page will show up only the start dates of all training sessions. Where appropriate, well also take steps to prevent the situation from happening again. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Change Management Certification Training in Fort Myers, FL Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Give your team a place to focus, thrive, and grow, while we take care of all the details. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Weve cut the cost of selected workspaces* for a limited time only. Regus flagged this review for containing harmful or illegal content.Read more. Please remember that the retainer is refundable at the end of your agreement. The company left an official comment on this complaint. If it has been longer than 30 days, please get in touch so we can investigate further. As a matter of policy, BBB does not endorse any product, service or business. The reason why we're asking all our customers to provide details online is to prevent fraud. They charge your card for amounts more than stipulated on invoices! 7. We ask all our customers to add an automated payment method to their account. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. The complaint has been investigated and resolved to the customers satisfaction. So last week I logged in to cancel my membership. but when u need support / CS to talk and solve ur problems its literally non existant. Customer service is simply poor. Find event and ticket information. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Repeated attempts to contact Customer Service have been blown off or ignored completely. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Share your photos and videos with others to prove the truth of your words. Read Customer Service Reviews of www.regus.co.uk - Trustpilot The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. September 22 Browse our full range of products and services. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. GO LITERALLY ANYWHERE ELSE. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. I realized that my 'request for a retainer' of my account portal had been disappeared. The complaint has been investigated and resolved to the customer's satisfaction. Hi Hannah, Im sorry if you felt the need to escalate this. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com You should receive your refund within 30 days after your end date. S. Where's gone them? www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. September 14 I would love the opportunity to help further but havent been able to identify your account. Customer Reviews are not used in the calculation of BBB Rating. Submit a complaint and get your issue resolved. This complaint was posted by a verified customer. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. According to its policy, the retainer took 30 days to get back to the tenant. Lorem ipsum dolor sit amet, consectetur adipiscing elit. A member of our team will get back to you as soon as we have the details. Find out how we combat fake reviews. Hi Mike, Im sorry if you felt the need to escalate this. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Please could you send those details to me at lorraine.brule@regus.com so I can support you? They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. They still continue to send invoices with no one responsible to be there to answer. Verification can help ensure real people write reviews about real companies. Dont lie to customers. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. They are scammers, and incredibly dishonest. As you can see from your statement of account, available online (e.g. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Be part of a vibrant coworking community with dedicated desk or hot desking options. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Requesting your refund is easy. It's an automated process. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. If you need further help, pleasespeak with our team member who is already in touch with you. I was a customer with a licensing agreement set to expire on December 31, 2022. Jan 01 - Aug 31 Best, Lorraine Brule Global Customer Service at Regus. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Build an instant presence wherever you need to be, at prime business locations. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Manage all of your workspace and business needs. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. But the Regus does not have flexibilities, nor willing to retain long term tenants. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. This company bills you for services you do not use. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. This review was chosen algorithmically as the most valued customer feedback. And of course, they just charged me $244 for November. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. (Update) Do not delete my post! Our advisors are ready to help you find the right place for you. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. As you can see from your statement of account, available online (e.g. I told you my account number is 9054006! Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot August 31 With whom I spoke until now? Well guide you through the process. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. As you did not process this correctly, the agreement continued an additional month. Its an automated process. Requesting your retainer refund is very easy: simply log into your online account (i.e. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. 6. There is non existent customer service department. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. *We conduct corporate trainings on your preferred dates and location for no additional cost.